What makes the top outsourcing companies successful in what they do? In the ever-changing world of outsourcing and the rise of competitors, how do they stay on top? Let us take a closer look at the best outsourcing companies around and dig deep into their secrets.
Top Outsourcing Companies: Secrets Unveiled
It’s no secret that these companies are doing something right for them to create a mark in the industry. Discover the key strengths of the top BPO companies and what everyone can learn from them.
Tata Consultancy Services
Key Strength: Employee Management
Tata Consultancy Services is a leading global IT services, consulting and business solutions organization. They offer a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering, and assurance services. Established in 1968, TCS still maintains its mark as one of India’s most respected institutions today. Their group operates in more than 100 countries, across six continents.
Their secret? They know how to manage their employees.
TCS wins awards almost annually for their exceptional performance across HR areas, including:
- Primary benefits
- Working conditions
- Training and development
- Career planning
- Corporate culture
“The people and the corporate culture are two of the most important competitive forces.”- Amit Bajaj, Head of Northern Europe, TCS
Key Strength: Customer Testimonials
When people discuss the top outsourcing companies in today’s time, Accenture is guaranteed to be a part of that conversation. Established in 1989, their services started in Hamilton, Bermuda. Today, their headquarters is located in Dublin, Ireland, providing global professional services and solutions through 13 focused industry groups in five operating groups.
With hundreds of positive client testimonials and referrals, including 92 of the Fortune Global 100, they have proven their worth in the industry. They continue to convince more clients to trust their services for two reasons:
- They drive innovation to develop and implement differentiated solutions that accelerate growth and increase efficiency.
- Accenture helps clients achieve specific business outcomes with design-led and data-driven strategies specifically tailored to their needs.
Accenture is the living proof that satisfied clients are the best source of advertisement. Their customer-centric approach continues to help them stay on top against competitors.
“There’s a reason our clients choose us. Our people have the courage, imagination and expertise to bring about true transformation.” – David P. Rowland, Interim Chief Executive Officer, Accenture
Key Strength: Persistence
“From a capital of US$250, we have grown to become a US$41.6 billion company” – Infosys
Established in 1981, N.R. Narayana Murthy and six software engineers saw the potential in creating a company to write software codes. Six months later, they registered Infosys as a private limited company on July 2, 1981. However, things were not as smooth-sailing as they expected.
Infosys founders struggled to launch the company in its first year. If Murthy and his partners gave up after the crisis they faced, there would be no Infosys today. 37 years later, Infosys is now an NYSE listed global consulting and IT services company with more than 228,000 employees. Also, they pioneered the Global Delivery Model and became the first IT Company from India to be listed on NASDAQ.
Key Strength: Global Recognition
Teleperformance is recognized as a leader in outsourced omnichannel customer experience management. They serve companies around the world with technical support, customer care, customer acquisition, and other online solutions. With over 300,000 experts located in at least 80 countries, they consistently come up with ways to better serve 170+ markets.
Because of their unmatched services, they continue to gather awards and recognition from all over the world. Thanks to countless global recognition, more companies choose to trust in their services. With no signs of slowing down, they are still considered as one of the most influential BPO companies worldwide.
Key Strength: Game-Changing Outsourcing Design
Modern-day business needs made it possible for work-from-home companies to rise, especially if you need professional help in a smaller scale. HOPLA–a team of remote working professionals scattered across the globe– specializes in distributed outsourcing. With this game-changing design, smaller businesses can enjoy the following benefits:
- A global talent pool for reduced prices
- Multilingual, round-the-clock Teams
- Complete control over remote teams
We have taken the best practices from the top outsourcing companies, creating the perfect model for efficiency, quality, adaptability, and innovation. Ultimately, our model is more cost-efficient compared to most outsourcing strategies. We enable businesses to control cost, assuring full visibility of fees, work done, and performance results.
It’s now or never. Schedule a free, hassle-free appointment with us today!