Customer Support Outsourcing
Never has there been a time where customer service was as important as it is today. Customers expect an answer within minutes at any time of the day. Thanks to the power of social media, a small problem can turn into a crisis within a few hours.
Many companies focus on their core business first. Customer service is an afterthought. After all, you first need customers before you can provide customer support services.
What if we told you that you can provide first-class customer service, without having to skip a beat when it comes to running your business.
HOPLA Online offers
- Customer Support via Phone
- Customer Support via Email
- Customer Support via Chat
- Creating and maintaining a fully operational Customer Support Service
Customer Support via Phone
The world has gone digital and so has customer service. Fancy technology such as email and live chat are excellent ways to provide memorable experiences to your customers. However, there are cases where a little phone call is the best fix to a pressing problem.
Customer service via Phone has been around for decades. Customers in all age groups are familiar with this type of customer service and therefore have come to expect it.
Do not let your customers down and only offer online customer service. HOPLA Online has the tools and know-how to create an effective phone customer service environment.
What we offer:
Our streamlined set-up reduces ACW (After-Call Work) and average handling time, all while maintaining a lightning fast pick-up time and an abandon rate that exceeds the industry expectations.
Our agents receive rigorous training which, combined with our time-tested process, ensures a low-call resolution time without sacrificing quality.
Want to know more about phone customer service offerings? Give us a call or email and find out what we can do for you!
Customer Support via Email
Customer support via email is the preferred choice for many customers today. Sending an email can be done at any time of the day and from any place. Once the email is sent, you move onto the next task and check in later to check the response.
The convenience of sending an email comes with a different set of expectations from your customers. If you expect that your customers are accepting an average response time of more than a day, then you can prepare for an overflowing mailbox.
What we offer:
Email customer service the HOPLA way, focused on delivering high-quality and effective customer service per email through a sophisticated system.
Ready-made templates keeping the average response time in check, while each of our supporters are trained to think on a case-by-case basis to remain flexible.
Contact HOPLA Online today and meet your email support.
Customer Support via Chat
A managed live chat is an effective tool to provide quick and easy access to prospect & customer support services. Live chat agents can handle multiple chats at the same time. The average duration of a chat is also much lower than a phone call.
Utilize our managed live chat services and benefit from our fruits of labor. At HOPLA, we have sunk a good deal of time in creating the perfect environment to create the best live chat support services.
Chitchat, babble, jabber, and the list goes on. There are many words for the word cat, but none of them are linked to being productive. When you hire live chat support remote experts, the goal is to increase your effectiveness.
What we offer:
For a managed live chat to be effective, it is to be managed effectively. While it is important for staff to not lose their human touch, it is also key to continuously meet customer service goals.
Our live chat agent services are trained to respond quick and efficient. No time wasted!
Setting up and Maintaining a Customer Support team
You want to gauge how your customer base will respond. If your product or service go viral, the attention can be overwhelming. Likewise, during quiet times, your staff members might as well be looking for water in the desert.
It is easy to become overwhelmed, effective customer service requires careful planning. The future spells trouble if you do not have a structure and a team in place. HOPLA can take this worry off your chest.