I lead my team with one goal in mind: efficiently deliver leading-edge support and services to our clients while maintaining a culture of excellence within our teams.

As someone with extensive experience in operations management, my expertise lies in effectively managing teams of varying sizes and developing operational strategies that drive business outcomes. Throughout my career, I have honed my ability to work closely with department heads to identify and execute on key operational initiatives that help the company succeed.

In my current role, I oversee the company’s day-to-day operations in several key areas. First and foremost is client success, where I work closely with account management teams to ensure that our clients are receiving the highest level of service possible. This includes identifying areas for improvement and developing strategies to better meet our clients’ needs. In line with this, I ensure that our operations managers are delivering exceptional support to their assigned team members.

I am also responsible for people and culture management. This involves working with Recruitment and HR leaders to create a positive and productive work environment for our team. I focus on strategies to promote staff engagement, retention, and development.

Finally, as someone who advocates data analytics, we help provide clients with visibility into their team’s work that helps them understand how their team is performing and where they can improve. By analyzing data related to our clients’ operations, we are able to identify inefficiencies and areas for improvement that can help them streamline their processes and reduce costs.