Why Hire Administrative Support?
Having your core team take on the administrative requirements of your business is the culprit to business stagnation. Have a dedicated and highly talented team of administrative support professionals take care of this important function in your operations.
With HOPLA’s extensive pool of professionals driven to provide exceptional Customer Service, Data Management functions, Accounting-related support, and many more – you can allow your business to be laser-focused on revenue-generating initiatives.
Some of the Most Effective Administrative Roles Hired Through Us Are:
- Virtual Assistants
- Accounting Experts (Bookkeepers, AP/AR, and Invoicing Experts)
- Data Entry Professionals
- E-Commerce Assistants
- Content Moderators
- Back-Office Support
- Researchers & Analyst, and Many More
Offered Services
Virtual Executive Assistant
Admin SupportBack Office Support
Admin SupportContent Moderator
Admin SupportPayroll Assistant
Admin SupportCustomer Support
Admin SupportData Entry
Admin SupportBookkeepers & Accountants
Admin SupportE-commerce Assistant
Admin SupportLegal Support
Admin SupportResearchers & Analysts
Admin SupportVirtual Executive Assistant
Admin SupportAbout Role
Virtual Executive Assistant
“Get 70% of your time back for more important and revenue impacting activities by hiring a Virtual Assistant through HOPLA” Virtual Assistants are highly capable individuals who are organized, highly skilled, and can wear many hats. VA’s act as the right-hand person of Entrepreneurs high-level Executives which means impeccable communication skills & agility is of utmost importance. HOPLA VA’s can do any basic administration tasks from calendar & email management, data entry, organization and management, CRM management, etc to more complex marketing, accounting, engineering, & sales support. What makes a HOPLA VA successful is not just the ability to hit the ground running but more so, the dedication and commitment to learn and excel on other things that allow these professionals to be highly valuable assets to your organization. Some of the most common competencies of a VA are:- Email and Calendar Management
- Managing diaries, emails and appointments
- Conducting research activities & guides for the entire organization
- Assist in staff onboarding & training process
- Managing company database and in-charge of organizing data management systems
- Liaise with other departments, vendors, suppliers, customers, and the like
- Report generation, presentation preparations, and assist in preparing other correspondence & documentations
Virtual Executive Assistant
Admin SupportBack Office Support
Admin SupportAbout Role
Back Office Support
Back Office Support is someone who focuses on tasks that do not involve directly dealing with clients. This essential worker of the company often accomplishes duties related to clearances, settlements, processing benefits claims, regulatory compliance, record maintenance, and much more. As an indispensable employee, they can be of assistance to various departments in the company. By performing administrative, support, and legal duties, a Back Office Assistant can help keep your business running smoothly. They are organized and detail-oriented employees who can manage several tasks at a time. These individuals are also highly competent in using various computer applications, including Word, Excel, and other relevant MS Office programs. Depending on their specific job title, they may even have advanced knowledge about computers. HOPLA Back Office Assistants are highly competent in various tasks, which include:- Communicating and corresponding with suppliers and vendors, both in oral and written form
- Organizing and filing valuable documents correctly
- Submitting paperwork on time
- Utilizing a wide range of computer programs
- Working in a fast-paced environment
- Managing and accomplishing multiple tasks at the same time
- Understanding technical documents
Back Office Support
Admin SupportContent Moderator
Admin SupportAbout Role
Content Moderator
Having a Content Moderator on your team is important if you want to manage the influx of posts you receive online. This individual can review and filter the content submitted by users on social media platforms, including Facebook, Instagram, and YouTube. They are also responsible for monitoring product or service reviews as well as blog comments. Content Moderators pay close attention to details, a skill that is necessary for their line of work. They ensure that the user-generated posts that your company gets are free from illegal items and scams. These individuals are also experienced in managing conflicts caused by inappropriate users. Additionally, a good Content Moderator can pacify unhappy customers and turn the tables around for your business. The Content Moderators from HOPLA are highly competent in the following tasks:- Ensuring that the company’s reputation remains positive
- Responding to inquiries left by customers on forums, blogs, and social media posts
- Using computer programs that help monitor offensive or defamatory words and images
- Assessing whether a user’s post is compliant with the rules of the platform
- Deleting offensive comments and images that violate the page’s rules.
- Removing any spam comments on the platform
- Keeping your platform’s users safe from online harassment or inappropriate content
- Creating and promoting a safe and positive community for your users and brand
Content Moderator
Admin SupportPayroll Assistant
Admin SupportAbout Role
Payroll Assistant
A Payroll Assistant is in charge of maintaining and processing relevant employee records to help draft paychecks on time. These individuals are responsible for tracking an employee’s working hours and dispensing payroll. These hardworking staff regularly gather data related to deductions, accruals, and work patterns, ensuring that the information found in the payroll software is accurate. Having a sharp eye for any errors found in the data is a must for Payroll Assistants. They understand that any misinformation can affect an employee’s salary and disrupt smooth business operations. As such, they ensure that they are quick to catch and resolve any issues related to payroll. These individuals are also responsible for answering any questions raised by employees about their wages. They also keep their colleagues informed about any upcoming payroll activities. Payroll Assistants from HOPLA excel in fulfilling the following responsibilities:- Maintaining payroll records, including timesheets, staffing sheets, payroll journals, and ledgers
- Ensuring the validity of the collected timesheets
- Adding the employee’s work time in the payroll software
- Adjusting discrepancies found in the data and locating the source of the error
- Preparing payrolls, inclusive of accruals and deductions
- Monitoring the distribution of wages and salaries
- Correcting any errors in previous salary and wage distributions
- Accomplishing all of the pending tasks to ensure that the employees are compensated on time
- Responding to inquiries about problems with payroll
Payroll Assistant
Admin SupportCustomer Support
Admin SupportAbout Role
Customer Support
Customer Support staff have great communication skills that allow them to respond to customers appropriately and effectively. These employees are pros at thinking on their feet. They know how to handle complaints raised by customers. Additionally, they can answer any questions or clarifications that the customers may have regarding the company’s products and services. With their gift for communication, they can help customers understand the product or service more and put to rest any doubts or reservations that they may have. These individuals can gauge the situation and escalate complaints to the proper channels as necessary. Their ability to stay calm and level-headed when interacting with difficult customers makes these individuals indispensable to a company. At HOPLA, our Customer Support Staff are known for being competent in the following tasks:- Remaining composed, empathetic, and professional when interacting and dealing with customers
- Corresponding with customers through various platforms
- Answering inquiries sent by customers in a timely manner
- Resolving complaints made by customers
- Guiding users who are unfamiliar with the product’s features and functions
- Reporting cases of a product malfunction
- Knowing the products like the back of their hands
- Providing customers with the right product and service information
- Keeping a record of any interactions with customers, including comments and complaints
- Prioritizing customer satisfaction and professionalism
Customer Support
Admin SupportData Entry
Admin SupportAbout Role
- Verifying and logging receipt of customer and account data
- Preparing, arranging, and sorting documents needed for data entry
- Compiling and entering the information into the company’s database software
- Verifying the accuracy of the information received
- Reviewing data for possible errors and deficiencies
- Resolving any issues that arise from discrepancies found in the data
- Obtaining and supplementing missing information in incomplete documents
- Creating contingency plans, such as having data backups
- Checking software updates and applying new data program procedures
- Protecting the confidentiality of the acquired customer data
Data Entry
Admin SupportBookkeepers & Accountants
Admin SupportAbout Role
Bookkeepers & Accountants
Data Entry Professionals are detail-oriented individuals who see to it that your most valuable asset – DATA is being encoded, stored, processed, and managed effectively and with utmost consideration for confidentiality. HOPLA Data Entry Experts range from more straightforward data encoders, processors and CRM experts to ones with more complex capabilities and basically know Excel and Google Sheet complex formulas like the back of their hands. What makes HOPLA Data Entry Professionals successful are their yearning for absolute accuracy and finding ways to drive overall data processing efficiencies. Some of the most common competencies of a HOPLA Data Entry Expert are:- Verifying and logging receipt of customer and account data
- Preparing, arranging, and sorting documents needed for data entry
- Compiling and entering the information into the company’s database software
- Verifying the accuracy of the information received
- Reviewing data for possible errors and deficiencies
- Resolving any issues that arise from discrepancies found in the data
- Obtaining and supplementing missing information in incomplete documents
- Creating contingency plans, such as having data backups
- Checking software updates and applying new data program procedures
- Protecting the confidentiality of the acquired customer data
Bookkeepers & Accountants
Admin SupportE-commerce Assistant
Admin SupportAbout Role
E-commerce Assistant
E-Commerce assistants are responsible for keeping an online store aesthetically pleasing, user-friendly, and full of new content. Their skills enable them to properly showcase the client’s products and services, making them more desirable to potential customers. These employees are also in charge of screening the content presented on the website, such as product details, landing pages, and checkout options. These are done to promote a better shopping experience for your users. The main tasks of an E-Commerce Assistant are primarily centered on highlighting what the company has to offer as well as providing outstanding customer service. As such, they are knowledgeable about the business’s product specs, limited offers, and other pertinent information. They regularly coordinate with other departments, such as Copywriters, IT Specialists, and Data Analysts, to ensure that the content available on the company’s website is accurate and up-to-date. HOPLA’s reliable E-Commerce Assistants can effectively do the following tasks:- Providing ideas and helping make decisions regarding limited offers and cost-effective packages
- Checking the website content to ensure that they all contribute to the site’s visual appeal and ease of usage
- Processing and posting products and assets to the website
- Providing detailed descriptions, benefits, features, and other pertinent information about the company’s new products and services
- Configuring the promotional and payment tabs correctly
- Reviewing and posting the testimonies of customers
- Monitoring customer responses and website traffic to assess the result of recent website updates
- Planning and announcing scheduled intensive site maintenance when necessary
E-commerce Assistant
Admin SupportLegal Support
Admin SupportAbout Role
Legal Support
A Legal Support who works for corporations assists the company’s licensed attorneys. Although they do not practice law, they are highly skilled in preparing drafts for different contracts and statements, closing binders, and assisting with business filings. A Legal Support is in charge of reviewing and proofreading any legal documents that are crucial to the company. Overall, these competent employees excel when it comes to accomplishing various corporate transactions. Individuals who work as Legal Assistants also have a firm grasp of technology since they utilize it regularly to complete their pending tasks. From entering vital information in spreadsheets to managing acquired data, they can do the tasks assigned to them with ease. They are also known for being detail-oriented, a trait that is essential when conducting research. HOPLA’s Legal Support Staff are highly competent in several areas and can accomplish the following:- Providing clerical and administrative support to the company’s lawyers
- Preparing legal documents, filings, and registrations
- Drafting letters, reports, and contracts
- Planning schedules and appointments
- Maintaining a filing system
- Using MS Office programs for processing and managing documents
- Proofreading documents to ensure that they comply with legal procedures and are free from grammatical errors
- Working under pressure
- Conducting detailed and in-depth research
- Organizing and preparing gathered data, ensuring that they are ready to be reviewed by the lawyer
Legal Support
Admin SupportResearchers & Analysts
Admin SupportAbout Role
Researchers & Analysts
If you are looking for someone who can obtain valuable information that is essential for your company’s growth, then you need to hire a data analyst in your team. These logical and detail-oriented individuals are highly skilled in scouring and interpreting pertinent data from various sources. They can collect information about a business’s target market and competitors. Using the data they have gathered and analyzed, they can help other teams form informed choices and strategies. HOPLA’s roster of highly competent and meticulous Researchers and Analysts showcase their abilities in the following tasks:- Conducting qualitative and quantitative research to gather data that is relevant to the company
- Compiling and analyzing information that will serve as the basis for recommendations to other teams
- Using appropriate research methodologies and tools to collect pertinent information
- Utilizing the gathered data to make informed decisions and better strategies
- Identifying emerging trends, administering surveys, and analyzing competitors to gain insight on which areas the company can work on
- Understanding the business’s demographic to determine their preferences and needs
- Evaluating the company’s performance to determine any issues and how to solve them
- Organizing the data that has been gathered and presenting their findings to relevant departments
- Creating clear and understandable reports and recommendations for the company’s reference
Researchers & Analysts
Admin SupportFrequently Asked Questions
Yes, HOPLA’s commitment to our talents is to provide them with full-time career opportunities while working-from-home. Through our full-time dedicated model, we are able to solicit better commitment from our team members to stay on for the long-term and create a culture where team members truly feel an extension of the client’s in-house operations.
Due to our remote nature, we are able to cast our nets much wider and can support any roles that can be done successfully while working from home. Check out our Services Page to get more insights on the most common roles we have within our team today.
HOPLA’s fully remote nature allows us to source talents from any location globally. In spite of this flexibility, we have predetermined strategic sourcing locations globally that allow us to source cost-effective, highly capable, and remote fitting talents for our clients. The Philippines for example is one of our primary talent sourcing locations given the many benefits of working with talents from this region including effective english communication skills.
HOPLA’s experts will be guiding you and sharing our expertise and best practices in identifying the best-fitting talents for your team. Before the start of the sourcing process, we will be supporting you in identifying your ideal candidate avatar based on your business support requirements. Once this has been identified, HOPLA will be initiating our proven effective, multi-layered, and personalized vetting approach to provide you with the top candidate options for you to consider to join your team.
Once you have identified the talent you feel best fits your requirements, HOPLA’s service delivery expert will continue to guide and collaborate with you to continue to get the best output from your HOPLA dedicated team members.
HOPLA’s “managing people in” philosophy is the cornerstone of all the benefits, incentive packages & regular engagement programs we have for our team members. Overall staff satisfaction is constantly achieved through investments in making regular personalized interactions and career mapping progression support; providing our team members with industry-grade and remote-appropriate benefits packages; and conducting regular engagement programs that are created to provide opportunities for holistic development of our team members.
Being a pioneer in distributed team building, you can be guaranteed that HOPLA has got an array of battle tested solutions: talent vetting approach, people management support, operational workflows, remote tools, and human resource programs that would allow you to build an effective fully distributed team seamlessly.
As a company that has a serious passion for innovation, you will see that HOPLA will not just support the build-out of your remote team but continue to find opportunities to improve your remote operations.
Got more questions?
Shoot us an email through [email protected] and we'll make sure to provide the information that you need to help you decide on making HOPLA as your staffing partner.
