Seamless Transition of a Traditional Real Estate Company to a Distributed Workforce
About the Client
The Client is a AU-Based Real Estate company established in 1945. The company has very rigid operational processes partly due to extensive compliance regulations imposed in both commercial & residential property leasing & sales companies.
Challenges
The Client has been operating 100% in a brick-and-mortar office ever since its inception. The company has fully defined and strict operational protocols for their team and extensive data privacy requirements making remote working a challenge.
The HOPLA Solution
HOPLA’s highly flexible and personalized implementation approach have allowed for the Client to build an effective remote operations while remaining to have full control over their information & team’s working environment through:
- Supporting in the implementation of a Cloud-based infrastructure that would allow remote access through a secure cloud-based server.
- HOPLA provided the Client with all the foundational remote working tools & systems allowing transparency in team members’ day-to-day activities, effective communication & collaboration in a fully distributed team structure;
- HOPLA’s personalized implementation support approach with a dedicated Service Delivery Manager guiding the Client through planning, implementation and day-to-day operations gained confidence of senior executives of the business to make the shift to a distributed workforce.
Results
- The client now has a dedicated team supporting Appointment Setting securing at least 2 sales appointments per Agent per day;
- The team Finance Department has further improved their efficiency by having cost-effective team members that are focused primarily on AP/AR.
- The Client has also kickstarted its digital marketing effort with the support of various HOPLA remote Marketers & Creatives.