Technological evolution has been so rapid with the presence of the internet. In fact, the impressive growth of social media makes everybody frenzied. It is for this reason that the demand for Online Content Moderator is booming in today’s business industry. However, what makes this job in demand?
Online Content Moderator
Online content moderators have primarily two tasks- to promote and protect business owners. They are on their toes 24/7, screening and approving contents that will appear on your business’ site. Likewise, they ensure that any information that will be uploaded on your site will not have copyright issues. They are also the ones screening all contents, making sure that all contents are appropriate and won’t scare users. Content Moderators are also the ones in charge of entertaining promotions. They make sure that all contents are compelling and focused on the interest of the audience. Not just that, they could also be your online chat moderator- responding to feedback and posts from your customers.
It seems like an easy job right? All they need to do is to screen and decide. However, little do we know that these people behind every post work their hardest in order to provide you with the best quality content. So, here are some interesting facts about Online Content Moderators.
Fact # 1: Online Content Moderators are very adept with the Law
Applying as an online content moderator is not as easy as you think. You cannot just walk in and say that you are interested in posting pictures and providing a tidbit of information about those photos. Rather, you need to know the legalities that govern the online world and the overall technical workaround of a site.
As an online content moderator, it is important that you know how to handle, manage and moderate the contents of a site. To be able to do this, you must possess a good knowledge of legal issues online. Likewise, strong organizational skills and a proactive approach will help you ace your job, especially if you are an online chat moderator. Dealing with people is not that easy, you have to talk to different kinds of people every day and you need to figure out a way to help them. You have to be patient and respectful while they vent out sometimes even blame you for their concerns and problems about your company’s product. It is important for you to know the principles of customer service. Because your aim is to attract clients, not to drive them away, right?
Fact #2: Social Media Content Moderator Keeps the Platform Clean
Have you ever wondered how social media platforms filter user-generated posts? Yes, there might be an algorightm that helps filter all these unwanted contents on the site but computers can only work to a certain limitation. In the end, online content moderators have the final say on which contents are deemed inappropriate.
Yes, you read it right. A Social Media Content Moderator keeps the unwanted and graphic content off from the different social media platforms and websites that you use every day. They are the cleaners of the diverse digital world- filtering and managing all the contents that will pop-out in your screens. And, they do it without you noticing it.
So, next time you see an appropriate, appealing and interesting content in your screen, don’t forget the hard work of the people behind it.
Fact #3: An Online Content Moderator is our Silent Hero
Every minute, hundreds of photos and articles are uploaded. Every hour, multiple videos are uploaded. With more than 7.7 Billion people in the world, different contents would appear online. All these coming from different types of people- including some whom we don’t necessarily want to appear in our screens – murderers, masochists, perverts, and the like. Given that, imagine how harsh some of these contents to your general audience are- sickening, right?
However, you do not need to worry too much because there are silent heroes who save us from these kinds of sites. They are your Online Content Moderator. These people take the toll on watching every video uploaded on youtube and screening every post on social media just to give you the content that is safe and appropriate for you as a user.
Do they really have to do this? Well, if they won’t, then who will? We do not want the elsagate issue to happen again, do we?
Fact #4: Every Company Works Better with An Online Content Moderator
As a company, your main goal is to get as many prospective clients as possible and to produce the best results. Managing your contents online is something that you often overlook. Online chat inquiries are left unanswered. Your Online contents do not always get your audience’s interest.
But, worry not because this is the reason why an online chat moderator and an online content moderator are here. They are the ones who will manage your contents and answer your chats, so you can focus on growing your business.